top of page

Frequently Asked Questions

  • How do I place an order?
    Simply browse our products, add your desired items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
  • Can I modify my order after placing it?
    Once an order is placed, it cannot be modified. If you need to cancel, please contact us within 24 hours.
  • How long does shipping take?
    Domestic shipping typically takes 3-7 business days, depending on your location.
  • When will my order ship?
    Orders are processed within 1-2 business days. You will receive a notification with tracking information once your order has shipped.
  • Do you offer expedited shipping?
    At this time, we do not offer expedited shipping options.
  • What is your return policy?
    You can return most new, unopened items within 30 days of delivery for a full refund. Items must be in their original condition and packaging.
  • How do I start a return?
    To initiate a return, please contact our customer service team at annabrshin@pimaparadise.com with your order number and details about the product you would like to return. We will respond with instructions on how to proceed.
  • How long does it take to process a return?
    Returns are typically processed within 5-7 business days after we receive the returned item.
  • What payment methods do you accept?
    We accept the following payment methods: Credit Cards (Visa, MasterCard, American Express, Discover) PayPal Apple Pay Google Pay
  • Are your products machine washable?
    Yes, most of our products are machine washable. Please refer to the care instructions on the product label for specific details.
  • How do I find my size?
    Refer to our size guide available on each product page to find the best fit for you.
bottom of page